Privacy Policy

Information you provide

When you purchase, the checkout collects information needed for the order, such as your email address, name, billing details, and transaction information. The fields required depend on the payment method and checkout settings. If you contact us, we receive the contact details and information you include in your message.

Payment details are handled by the ecommerce and payment providers used in checkout. This website does not directly collect or store your full payment-card number or card security code. Order records may include payment status and transaction references.

Technical information & cookies

The website’s hosting service and embedded services may receive your IP address, browser and device information, pages requested, timestamps, and error or security logs. These records support delivery, troubleshooting, and protection of the service.

Ecwid and services enabled in the store use cookies, local storage, or similar technologies for functions such as remembering a cart, providing checkout, and maintaining a session. Store-configured analytics or marketing services, including Meta tracking where enabled, may also receive usage information. This static page does not have a separate customer account system or its own analytics script.

You can manage cookies and local storage in your browser and use any privacy controls provided by the checkout. Blocking necessary technologies may prevent the cart or purchase module from working. Ecwid provides further information about cookies used in its stores.

How information is used

Information is used to process and fulfil orders, provide access to purchased material, send transaction messages, respond to support requests, maintain security, resolve payment or access issues, and understand and improve the service. Any marketing or measurement carried out through store-configured services is subject to the applicable privacy choices and legal requirements.

Service providers

The purchase module and checkout are provided by Ecwid, part of Lightspeed. Payment providers process the payment method you select; hosting and communications providers support the website and customer correspondence. Relevant information is shared with these providers as needed for their functions. Information may also be disclosed where required by law or reasonably necessary to address fraud, security, or legal claims.

Providers may process information in countries other than your own and operate under their own privacy terms. Read Lightspeed’s Privacy Policy and the policies of the payment provider shown at checkout for details of their processing.

Retention & security

Order and support records are retained for as long as reasonably needed to provide purchased access, handle enquiries, meet accounting or other legal obligations, and resolve disputes. Records that are no longer needed are deleted or anonymised where practicable. Provider retention periods may differ.

Access to customer information should be limited to those who need it for these purposes. No method of online transmission or storage is completely secure; avoid sending full card details or passwords in support messages.

Your choices & rights

Depending on the law that applies to you, you may be entitled to request access to, correction of, or deletion of personal information, to object to or restrict certain processing, or to request a portable copy. Where processing relies on consent, you may withdraw it. Some records may need to be retained for legal or order-related reasons.

Send requests to enquiries@shankara.shop. Include the email address associated with your order and enough information to identify your request. We may need to verify your identity before disclosing or changing records. You may also raise a concern with the relevant privacy authority where that right applies.

Changes & contact

This policy may be updated to reflect changes to the website, providers, or applicable requirements. The date above identifies the current version. For questions about this policy or your information, email enquiries@shankara.shop.